Dr. Lisa Yamagata-Lynch is the University Ombudsperson for the Office of Ombuds Services at the University of Tennessee (UT), Knoxville and serves faculty, staff, and graduate students. She is a Certified Organizational Ombudsman Practitioner® (CO-OP). She is a certified trainer in VitalSmarts Crucial Conversations and Crucial Accountability. Additionally, she is a Tennessee Rule 31 General Civil Mediator. As a faculty Lisa holds the rank of Professor in the Educational Psychology and Counseling Department. She received her doctoral degree from Indiana University in Educational Psychology as well as Instructional Systems Technology. She has experience in developing and growing revenue generating online programs. Lisa has served in several leadership roles as a program coordinator, director of graduate studies, as well as an academic department associate head. She has been involved in diversity, engagement, and inclusion at UT through her leadership in the Commission for Women and as a contributing member in various diversity initiatives. Lisa’s teaching and research interests are in the field of Learning, Design and Technology and her expertise is in instructional design, instructional technology, educational technology, and Cultural Historical Activity Theory (CHAT). In 2010, Lisa published her book with the title Activity Systems Analysis Methods for Understanding Complex Learning Environments, which is highly cited by scholars interested in engaging in qualitative research about human performances and organizational systems.